Hello and welcome!
I'm an Information Technology Professional with over 24 years of experience in the field. I've navigated complex IT environments, honing my skills in technical support, project management, and operations along the way.
I thrive in dynamic settings and excel at seeing projects through from start to finish. My deep understanding of IT systems allows me to adapt seamlessly to changing technologies.
I'm excited about the opportunity to bring my expertise to your team. Feel free to explore my resume or reach out directly if you think we'd be a good fit.
Continue scrolling to view my resume or click here to download a copy.
Aaron Trickett
Louisa, KY. 41230
909-205-2270
SUMMARY
With more than two decades of extensive experience solving problems in challenging IT environments, I am seeking a dynamic position that leverages my deep expertise in advanced technical support, project management, and operations.
EXPERIENCE
Manufacturing Business Analyst | Oldcastle Infrastructure | September 2023 – Present | Remote
Support the Manufacturing and Engineering systems ensuring emphasis on expertise, accountability, and cross functional collaboration.
Document process flows.
Drive execution and optimization of applications for changes to business structure and strategy.
Drive the strategy and roadmap for the Manufacturing and Engineering applications, including cloud offerings.
Engage relevant stakeholders when identifying requirements.
Contribute/drive the functional design, technical design, and execution of the implementation of manufacturing and engineering applications, bug fixes, enhancements, or integrations.
Ensure data integrity and accuracy in the manufacturing and engineering applications.
Provide Manufacturing system/process, guidance and final sign-off for all design, development, and testing activities alongside business stakeholders.
Develop and facilitate framework for training users on Manufacturing and Engineering solutions.
Support Application Specialist | Oldcastle Infrastructure | Jan. 2023 – Sept. 2023 | Remote
Provided dedicated software application support, ensuring optimal functionality.
Conducted analyses of software application performance and recommended enhancements.
Collaborated with clients to enhance application efficiency and effectiveness.
Expedited resolutions of application issues, employing troubleshooting skills.
Maintained records of configuration changes and scheduled timely application updates.
Documented processes and meticulously tracked application performance metrics.
Delivered front-end support to both clients and cross-functional teams.
Fostered effective teamwork across departments to resolve application challenges.
Applications Analyst II | Superior Court of California | May 2016 – Nov 2022 | San Bernardino, CA.
Provided advanced technical support for escalated user issues.
Managed day-to-day maintenance and support for large-scale systems.
Led internal project management initiatives.
Offered expert guidance on technical and database-related matters.
Researched and recommended software, hardware, and network configurations.
Analyzed and proposed software purchases, coordinating with vendors for quotes.
Utilized ServiceNow for efficient issue tracking and resolution.
Mentored team members, ensuring timely deliverables completion.
Developed support documentation and provided user training.
Court Systems Technician II | Superior Court of California | Sept 2008 – May 2016 | San Bernardino, CA.
Prioritized, analyzed, and efficiently resolved system issues.
Configured network connectivity for devices and hardware.
Led internal project initiatives, coordinating diverse tasks.
Prepared detailed work reports and attended crucial meetings.
Installed, configured, and upgraded software, following user profiles.
Employed ServiceNow for issue tracking and resolution.
Produced user support materials and conducted training.
Technology Support Technician III | Rialto Unified School District | Sept 2000 – Sept 2008 | Rialto. CA.
Provided comprehensive support for diverse hardware and devices.
Resolved equipment and user problems, managing installations and replacements.
Addressed software issues including Microsoft applications.
Ensured seamless network integration for devices, including PCs and printers.
Managed technology inventory at assigned sites.
Facilitated procurement of parts and supplies.
TECHNICAL SKILLS
Computer Troubleshooting - Strong Knowledge of PC/Mac Hardware/Software
Network Administration – Servers, Switches, Routers, cabling, RDP, VPN, Antivirus
Application/Database Troubleshooting - SQL Server Queries, Scripts
M365 Administration - Azure, Exchange, Active Directory, SharePoint, Teams
SharePoint - SharePoint Site Creation/Administration/Training
ERP Support - AX, NetSuite, Coupa, JD Edwards
Ticket Tracking: ServiceNow, Track-It
Project Management - Planning, Process, Change Management, Risk Assessment, Documentation
Training – Documentation Creation, One-on-One Training, Technical Writing
Vendor Management – Licensing, Leadership
PERSONAL SKILLS
Strong Communicator - Organization - Time Management - Analytical - Attention to Detail - Team Player - Critical Thinking - Professional - Active Listening - Team Building - Mentoring - Cross-Functional Collaboration - Kind - Excellent Problem Solving - Public Speaking
CERTIFICATIONS
CompTIA ITFundamentals+ | CompTIA | March 2024
Initiating and Planning Projects | University of California, Irvine | June 2015
MySQL Database MasterClass | Udemy | July 2015
Oracle Step by Step SQL | Udemy | July 2015
EDUCATION
Ashland Community and Technical College | Pursuing A.A.S. in Information Security | 66% complete